Through her training experience, Rossana Miranda-Johnston has come across many program participants who openly wish to look into more personal development and effectiveness. This demand and Ms. Miranda-Johnston’s commitment to supporting personal and professional growth has prompted this consulting firm to add coaching for a more complete set of services.

Here are some facts to consider about coaching employees:

• There is increasing evidence that coaching is one of the most powerful forms of developing people and adding to bottom line business performance. A study of Fortune 1000 companies using coaching showed these percentages of executives reported the following benefits from the coaching they received*:
  • An increase in productivity (by 53%)
  • Increased customer service (by 39%)
  • Increased retention of senior people (by 32%)
  • Reduction in costs (by 23%)
  • Increased bottom line profitability
• The same survey reported that the individuals who received coaching saw improvement in:
  • Working relationships with their direct reports
  • Working relationships with their manager
  • Team-building
  • Reduction in conflict
  • Business Relationships with clients
• Four years ago in the United Kingdom, just 4% of small businesses used coaches. Now, 20% of small business enterprises are using coaching as part of their growth strategy. In another international study, 79% of medium and large businesses in the United Kingdom reported using coaching. In the US, in a sample of 101 companies using coaching, 58% of the companies were small or medium sized, government agencies and non-profits * (Auerbach, 2005).
• An International Personal Management Association investigation showed that training improved the performance of their teams by 22%. When coaching was added to the training program, improvement in day-to-day work performance increased by 88%*.

* Reference from the College of Executive Coaching

Business Coaching Sessions (individual)

Miranda-Johnston Cross-Cultural uses an ontological coaching approach for business and life coaching sessions. Ontological coaching deals with the way an individual looks at life, including the professional role. This approach allows for deep exploration of values, beliefs, and experiences to support business people in effective coordination of action and successful results in cross-cultural environments.

Coaching Conversations for Successful Organizational Development

Similar to the coaching approach for individual talent development, coaching for organizational development looks into an organization as a system with values, beliefs and experiences. Organizational coaching looks for effective coherence in the company’s mission statement, values, objectives and behaviors while it aims to increase bottom-line productivity, customer satisfaction and employee wellbeing.

Miranda-Johnston Cross-Cultural teams up with other certified coaches to design and deliver this service.

Life Coaching (Individual)

Private coaching conversations aim to have the client shift the way they see and thus act in their personal life. Life coaching can also be offered with a cross-cultural dynamic focus. The outcomes vary from person to person according to their personal goals and concerns.

Coaching for cross-cultural competence.

Provide your relocated employees with the opportunity to accelerate their adaptation and success to their new country and work environment with Coaching sessions for cross-cultural competence. In these individual sessions, employees are guided to assess and learn the cultural specific ways of the local culture by exploring their own cultural and personal preferences and capacity for adaptation.